Legal notice

Name of company
DWS Electrical Services

Registered office
Burnside Avenue
Houghton Le Spring DH4 5HR


Contact details
Tel: +44 0191 3545885+44 0191 3545885


Regulatory authority
NICEIC Domestic Installer Scheme


Terms and Conditions Revision 2


1.  Installation Work:

  1. All electrical installation work will comply with BS7671: 2018 Amd 1 and any amendments in force at the time of the works.
  2. All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
  3. Where work is to extend or modify existing circuits, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.
  4. Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipping direct or housed in trunking / conduit.
  5. Where carpet or flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard. However, consideration of employing a specialist fitter may be prudent, at your cost to effect a fully satisfactory reinstatement.
  6. Where agreed beforehand, chases to walls, etc will be re-filled to 2mm below plaster finish depth, however final finishing of skim coat plaster and final decoration is excluded.
  7. All endeavours will be made to undertake installation work to a clean standard, using dustsheets and vacuum cleaning equipment as necessary.
  8. The contract outlines the expected duration of the installation work.
  9. Whilst undertaking the installation work at the property, the client is required to provide water and power free of charge


2.  Exclusions:

  1. Clearing and / or moving of furniture and other items blocking access to work areas are not included.
  2. Except where detailed, builders work (creating of holes larger than 50mm diameter, creating of support structures, etc) are not included, except as outlined in 1d, e and f above.
  3. Re-decoration and final making good is excluded from quoted costs, unless specifically detailed as included.
  4. Removal from site and disposal of rubble, fittings, wiring, materials, general waste and packaging is not included.


3.  Extras and Variations:

  1. All extras and variations must be agreed in writing prior to commencement.


4.  Pricing:

  1. The costs quoted assume continuous and unhindered access to the site by prior arrangement with you.
  2. Unless stated otherwise, the costs quoted assume standard working hours between the hours of 08:00 hrs - 16:00 hrs Monday to Friday inclusive. Work required outside these hours may attract out of hours premium rates.
  3. Any additional work not covered in our quoted costs will attract additional time charge rate of £30.00 per hour plus materials cost.
  4. All figures quoted are valid for a date of 30 days from the date of the estimate or quotation.


5.  Deviations from Building Regulations and BS7671:

  1. All work where applicable, will be executed fully in compliance with applicable Building Regulations and BS7671 in force at the time of the work, particularly in respect of work in dwellings to allow the legal Part P obligations to be met. Where a Client requires deviation from such regulations, a written instruction and record will be required.


6.  Risk and Title of Goods and Property:

  1. The risk in all goods supplied shall pass to the Client upon delivery.
  2. All goods supplied shall remain property of DWS Electrical Services until all sums due have been paid in full.
  3. The client is responsible for ensuring that the property is insured for the duration of the installation work.


7.  Warrantee:

  1. DWS Electrical Services warrants its installation work to be defect free for a period of twelve months from invoice date. Such cover does not extend to goods not supplied by DWS Electrical Services, physical damage to products, or any instance where the original installation has been altered or tampered with subsequently by third parties.


8.  Payment:

  1. Unless agreed in writing payment in full must be made on completion of the specified works to DWS Electrical Services.
  2. Stage payments will be requested by prior arrangement where planned works take longer than 5 days.  We reserve the right to request from you stage payments in the instance where works take longer than 5 days. 


9.      Notice of the Right to Cancel


Under the regulations “The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013”  you have a right to cancel any contract during a period of 14 calendar days from the date you accept the contract.

During that period if you choose to cancel the contract any money paid by you will be refunded.

However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.

If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) the cancellation notice to DWS Electrical Services, Burnside Avenue, Houghton Le Spring, Tyne and Wear, DH4 5hr, or email us at . You may use the form provided if you want to but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.


10.    Complaints Policy and Dispute Resolution:


I always endeavour to provide the best service and products for my customers. However, on rare occasions, I recognise that there may be times where my customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.


As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.


Either call us on 0191 35 45 885 or 07971 511425, or write to us at Burnside Avenue, Houghton Le Spring, Tyne and Wear, DH4 5hr, or email us at and we aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.


Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.  

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